Shipping and delivery

After making a purchase online, our team will process and ship your order within two working days so you can enjoy your tea as soon as possible. Read on to find out more about our shipping policy and our transparent delivery prices.

 

Delivery prices

Our delivery prices vary depending on your location and how much you order. These prices are calculated automatically when placing an order.

Within New Zealand

  • North Island (except rural) – $6.00
  • South Island and all NZ rural locations – $9.00
  • Orders over $75 within NZ – Free Shipping

Free pick-up from Stanmore Bay

We also offer a free collection service if you are local to Stanmore Bay in Auckland 0932.

Select free pick-up when placing your order and we will let you know when your items are ready to collect.

International orders

Shipping prices for international orders outside of New Zealand are variable, depending on your location. Please email us at [email protected] for a quote on how much delivery will cost.

Please note: we are not responsible for any duty, import, taxes or customs charges you may incur from an international order.

 

Estimated timeframes

Once we receive your order, we will process it ready for shipping within two working days.

We use a courier for shipping and the approximate delivery timeframes are:

  • Auckland – 1 to 2 working days
  • North Island (outside of Auckland) – 2 to 3 working days
  • South Island – 3 to 5 working days
  • Australia – 7 working days
  • Other international – up to 14 working days

All deliveries are tracked.

 

Shipping policy

If you have not received your order within five working days of the estimated delivery timeframe, please contact us and we will investigate further.

Unfortunately we’re unable to process claims for non-delivery after 30 days from the date of order.